Appendix 2.6.c. Sub-Competency: Management Studies in Health Services Administration ISP I - III

The ISP is a coherent sequence of learning experiences that enable executives to meet changing market demand, respond to better informed consumers, integrate new ideas of wellness and embrace alternative strategies for care. ISP helps the applicant identify the preferred sequence of study. Although different skills are needed for different aspects of administration, ISP also views health services administration as an integrated whole, the various functions working in concert with one another. Whether students are employed in a hospital, clinic or other health care setting, they take several units in common to acquire the desired certificate. Curricula in each of the three certificates (each a year in length) has evolved over the 40 years of successful programming with recommendations of the original ISP Planning function (1968), the ISP Work Group (2/2000) and the National Center for Healthcare Leadership: Health Leadership Competency Model, version 2.0 (June 2004 http://www.nchl.org/ns/documents/documents.asp).

Sub-competencies: Management Studies in Health Services Administration ISP I

A certificate program focusing on the basic functions of management in health services administration.

Competency Area
Specific Competencies	Learning Opportunities	Evaluation Opportunities
Management Studies in Health Services Administration ISP I
Develop a conceptual framework of the management process and of effective management practice as a functional system	Unit 1 Management Process	Course application and evaluations Faculty grading of assignment & Preceptor review
Describe the impact of an organization’s philosophy on organizational behavior	Unit 2 Organizational Behavior	Course application and evaluations Faculty grading of assignment & Preceptor review
Describe the organization in terms of the psychosocial processes of organizational behavior	Unit 2 Organizational Behavior	Course application and evaluations Faculty grading of assignment & Preceptor review
Distinguish between those aspects of an organization that has positive and negative consequences for the behavior of those in the organization	Unit 2 Organizational Behavior	Course application and evaluations Faculty grading of assignment & Preceptor review
Assess the processes and effectiveness of leadership styles	Unit 2 Organizational Behavior	Course application and evaluations Faculty grading of assignment & Preceptor review
Understand the difference between managing and leading	Unit 3 Role of the Executive	Course application and evaluations Faculty grading of assignment & Preceptor review Regional seminar
Examine skills in leadership and assess leadership capacity	Unit 3 Role of the Executive	Course application and evaluations Faculty grading of assignment & Preceptor review Regional seminar
Describe how the leadership role will change from the internal environment of the organization to the external representative of the organization	Unit 3 Role of the Executive	Course application and evaluations Faculty grading of assignment & Preceptor review Regional seminar
Identify the attributes and competencies of great leadership while sustaining and nurturing self as leader	Unit 3 Role of the Executive	Course application and evaluations Faculty grading of assignment & Preceptor review
Learn a precise method of solving problems and making decisions with objectivity called the “Minnesota Way”	Unit 4 Problem Solving and Decision Making	Course application and evaluations Faculty grading of assignment & Preceptor review
Identify and apply key concepts essential to financial management	Unit 5 &6 Financial Management	Course application and evaluations Faculty grading of assignment & Preceptor review
Evaluate factors that impact the financial well being of a health care organization	Unit 5 & 6 Financial Management	Course application and evaluations Faculty grading of assignment & Preceptor review
Demonstrate an integrative approach to managing the most important of the resources available to an organization: people, money, materials and markets.	Unit 7 Human Resources	Course application and evaluations Faculty grading of assignment & Preceptor review
Identify management issues pertaining to clinicians in ambulatory healthcare organizations including recruitment/credentialing, charges and reimbursement for professional services, compensation/employment agreements and patient care.	Unit 8 Clinicians or Patient Care and Support Services	Course application and evaluations Faculty grading of assignment & Preceptor review
Compare traditional quality assurance and quality control approaches to the new paradigm of organization-wide process improvement and organizational effectiveness strategies	Unit 9 Productivity and Efficiency	Course application and evaluations Faculty grading of assignment & Preceptor review
Demonstrate the use of structured analysis and information technology in the support of managerial decision making	Unit 10 Information Systems and Technology	Course application and evaluations Faculty grading of assignment & Preceptor review
Cover the technology of governance and practical aspects of that technology to foster stronger governing bodies	Unit 11 Governance	Course application and evaluations Faculty grading of assignment & Preceptor review
Identify the role of the executive in light of the relationships between management and governance	Unit 11 Governance	Course application and evaluations Faculty grading of assignment & Preceptor review

Sub-competencies: Management Studies in Health Services Administration ISP II

A certificate program focusing on the integration of management functions across the organization.

Competency Area
Specific Competencies	Learning Opportunities	Evaluation Opportunities
Management Studies in Health Services Administration ISP II
Develop a conceptual understanding of ethics as applied to administrative decision making, and a language for the expression of that understanding	Unit 1 Ethics	Course application and evaluations Faculty grading of assignment & Preceptor review
Apply conceptual skills in ethics to analyses of administrative behavior so as to explicate the bases for administrative decision making	Unit 1 Ethics	Course application and evaluations Faculty grading of assignment & Preceptor review
Promote a model of administrative practice as “the reflective practitioner”	Unit 1 Ethics	Course application and evaluations Faculty grading of assignment & Preceptor review
Apply principles of leadership in times of change, transition and chaos	Unit 2 Managing in Change	Course application and evaluations Faculty grading of assignment & Preceptor review
Apply the principles and techniques of strategy development to a real world setting	Unit 3 Strategic Planning	Course application and evaluations Faculty grading of assignment & Preceptor review
Identify marketing as a discipline of management.	Unit 4 Marketing	Course application and evaluations Faculty grading of assignment & Preceptor review
Identify current issues and strategies related to financial management	Unit 5 Financial Strategies	Course application and evaluations Faculty grading of assignment & Preceptor review
Apply financial management concepts to the preparation and analysis of a business plan	Unit 5 Financial Strategies	Course application and evaluations Faculty grading of assignment & Preceptor review
Review the economic environment in which health care institutions operate	Unit 6 Capital Finance	Course application and evaluations Faculty grading of assignment & Preceptor review
Demonstrate the essentials of financial analysis and decision-making	Unit 6 Capital Finance	Course application and evaluations Faculty grading of assignment & Preceptor review
Identify the underlying financial implications which historically and currently impact access to health care and its delivery	Unit 7 Managing Care	Course application and evaluations Faculty grading of assignment & Preceptor review
Identify how existing or future managed care components can impact health care organizations (patients, providers and the health system as a whole)	Unit 7 Managing Care	Course application and evaluations Faculty grading of assignment & Preceptor review
Recognize the role of law in the hospital or health care institute	Unit 8 Legal Dimensions for Healthcare Administrators	Course application and evaluations Faculty grading of assignment & Preceptor review
Identify the nature of legal practice and legal process as applied to the health care setting	Unit 8 Legal Dimensions for Healthcare Administrators	Course application and evaluations Faculty grading of assignment & Preceptor review
Identify the multidimensional relationships that exist between physicians, healthcare executives and the organizations in which they work	Unit 9 Physicians and the Healthcare Executive	Course application and evaluations Faculty grading of assignment & Preceptor review
Demonstrate evidence of skill in a precise method of solving problems and making decisions with objectivity called the “Minnesota Way”	ISP I Unit 4 Problem Solving and Decision Making	Course application and evaluations Faculty grading of assignment & Preceptor review
Demonstrate evidence of unique and creative application to problems and activities taken from day to day practice in management studies	All Units	Regional seminar

Sub-competencies: Advanced Studies in Health Services Administration ISP-III

A certificate program focusing on system-wide external forces influencing health services administration and impacting the organization.

Competency Area
Specific Competencies	Learning Opportunities	Evaluation Opportunities
Advanced Studies in Health Services Administration ISP-III
Identify forces external to the healthcare organization which affect and determine the preparation of healthcare personnel	Human Resources	Course application and evaluations Faculty grading of assignment Seminar
Identify forces external to the healthcare organization which affect and determine the availability healthcare personnel	Human Resources	Course application and evaluations Faculty grading of assignment Seminar
Identify health care policy within the broader context of national and global social policy	Social Policy	Course application and evaluations Faculty grading of assignment Seminar
Identify the forces shaping social policy	Social Policy	Course application and evaluations Faculty grading of assignment Seminar
Describe how the definition of equitable access and the role of government shape a nation’s health policies	Social Policy	Course application and evaluations Faculty grading of assignment Seminar
Practice the policymaking process from agenda setting to implementation	Social Policy	Course application and evaluations Faculty grading of assignment Seminar
Describe the various roles played by the numerous actors in the policymaking process	Social Policy	Course application and evaluations Faculty grading of assignment Seminar
Define the impacts health policy has on the community and organization	Social Policy	Course application and evaluations Faculty grading of assignment Seminar
Conduct policy analysis using issue identification, assessment of options and development of recommendations	Social Policy	Course application and evaluations Faculty grading of assignment Seminar
Use basic economic and insurance principles as well a financing policy to look at the relationship between source of resources and delivery	Financing	Course application and evaluations Faculty grading of assignment of assignment Seminar
Identify the movement of funds from consumers or third party payers to providers and the resulting incentives and consequences	Financing	Course application and evaluations Faculty grading of assignment Seminar
Apply organization theory, change theory, strategic theory and marketing theory to structure organization so as to be prepared strategically for change propelled by external forces	Organizing	Course application and evaluations Faculty grading of assignment Seminar
Apply multi-variant quantitative methods to a current issue or program in health services	Courses in statistics/research Thesis	Course application and evaluations Seminar & Faculty grading Project presentation and peer review
Apply the application of analytical tools to the evaluation and control of a specific health services issue	Courses in statistics/research Thesis	Course application and evaluations Seminar & Faculty grading Project presentation and peer review

Appendix 2.6.c. Sub-Competency: Management Studies in Health Services Administration ISP I - III

Sub-competencies: Management Studies in Health Services Administration ISP I

Competency Area

Sub-competencies: Management Studies in Health Services Administration ISP II

Competency Area

Sub-competencies: Advanced Studies in Health Services Administration ISP-III

Competency Area