Faculty
Daniel K. Zismer, Ph.D.
Associate Professor, Director ISP
Dr. Zismer comes to the University of Minnesota, School of Public Health and the ISP program with a 25-year history on the provider side of health care delivery. Most recently he served on the Senior Leadership Team of Essentia Health; a multi state health system headquartered in Duluth, Minnesota. The largest component of Essentia Health is SMDC, an integrated health system with $800 million in annual operating revenues. SMDC is an integrated health system with nearly 400 employed physicians across most clinical specialties. Essentia Health also includes operating assets, integrated delivery models and physician partnerships in North Dakota, Montana and Wisconsin. It owns an interest in a multi-state long-term care delivery system as well. Dr. Zismer assisted in the formation of Essentia while serving as Managing Principal of Dorsey Health Strategies, Dorsey and Whitney, Minneapolis, Minnesota.
In addition to his operations experience, Dr. Zismer has led a sizable number of large-scale health systems and medical practice integrations as well as specialty-focused hospital/physician partnerships and joint venture formations.
He is a regular lecturer for the American College of Health Care Executives, Child Health Corporation and Voluntary Hospitals of America. He has served as visiting faculty for the Physician Leadership College, St. Thomas University. He maintains consulting and advisory relationships with Essentia Health as well as with several other large U.S. Health Systems. He has a special interest in executive and physician leadership education and development.
Dr. Zismer's health systems research interests focus principally on the operating economics and value creation of integrated health systems. Dr. Zismer can be reached at the University of Minnesota, 612-625-5148 or through the ISP office at 612-625-1555. His e-mail address is zisme006@umn.edu.
ISP Course I Faculty
(see Course II & CIII Faculty following C1 Faculty)
Unit 1 MANAGEMENT PROCESS
Jerry Lovrien
Jerry Lovrien received his B.S. at Dakota State University in Madison, South Dakota, and went on to earn an MHA through ISP at the University of Minnesota. Lovrien was Assistant Administrator at Brainerd Regional Human Services Center where he was Responsible for mental health, chemical dependency, services for the developmentally disabled, and services for emotionally disturbed adolescents. He was appointed a charter member of the Governor's Commission on Mental Health, which resulted in the redesign of delivery of Mental Health services in the State of Minnesota. From 1988 through 1998, as CEO of the Cambridge Regional Center, he helped lead the transformation efforts toward community based services, establishing and operating regionally based ambulatory care clinics. He was also involved with work groups exploring the feasibility of collaborative efforts between private, non-profit, and government entities to increase efficiencies and quality of services.
Lovrien was appointed Chief Executive Officer of Western State Hospital in Tacoma, Washington, in 1999. He was responsible for the 1000 bed facility that provided mental health, psycho geriatric, and forensics services in western Washington State.
In 2000, he accepted the position as the Georgia State Director for Mental Health, Mental Retardation, and Addictive Disorders. He was responsible for a budget of over $700 million dollar providing services throughout Georgia's 158 counties. Lovrien was then appointed and served as Commissioner of Behavioral Health and Health Facilities in Charleston, West Virginia, for two years.
Lovrien has also served as the Assistant Commissioner with the Minnesota Department of Administration. Lovrien has been involved with the ISP Executive Study Program for over 16 years. He also teaches courses in Health Law and Ethics in programs for Medical Assistants.
Unit 2 ORGANIZATIONAL BEHAVIOR
Mary Jane Madden
Mary Jane Madden, Ph.D., is an Assistant Professor in the School of Public Health at the University of Minnesota and Director of the Program in Patient Care administration. She was a Fulbright Visiting Professor at Hacettepe University in Ankara, Turkey 2002 - 2003. She teaches courses in organizational behavior and managing in change. She was Principal Investigator on a W. K. Kellogg grant to ISP for the development of a program in Community Health Intersection (CHI). Mary Jane is the author of a book on models for patient care delivery and publications on communication work redesign, leadership and learning organizations.
Ms. Madden has worked extensively in healthcare and corporate settings and has consulted with a range of business and hospitals.
Mary Jane is a graduate of the College of St. Catherine in St. Paul, Minnesota, Case Western Reserve in Cleveland and holds a Ph.D. in Communications from the University of Minnesota.
Unit 3 ROLE OF THE EXECUTIVE
Robert Stevens, Rob Welch and Pat Michelson
Robert Stevens is President of Ridgeview Medical Center, a 109-bed hospital in Waconia, Minnesota. He holds a master\'s degree from the University of Minnesota. He has been in healthcare administration for 25 years working for hospitals, clinics and provider cooperatives.
1993 Healthcare Forum Emerging Leader in Healthcare award.
Rob Welch MD is Vice Presiden of Clinical Effectiveness at Ridgeview Medical Center. He was the Medical Director of Emergency Services for 18 years and a family practice physician from 1979-1984. He was president of Emergency Physicians and Consultants, PA from 1991 until 1999. He has served as president of Minnesota ACEP and as a member of national ACEP committees. He was co-founder of the Southwest Metro Quality Council and of Team Crash, a community collaborative to reduce motor vehicle injuries. He was a Bush Clinical Fellow in 1988-89. His interests include medical staff organizational structures, information technologies, and system-based strategic planning.
Pat Michaelson is a Vice President for Ridgeview Medical Center with organizational accountability for Patient Care Services. Her role spans the continuum of clinic, hospital, home care and hospice as well as out patient services. During her progressive leadership experience at Ridgeview over the past 18 years, she has participated in numerous key activities, including assisting in the design of nursing practice models, leadership assessment and development, ancillary support systems, and in the development and implementation of quality improvement systems.
She received her Masters of Business Administration from The University of St. Thomas, St. Paul, Minnesota. She is a member of the American Organization of Nurse Executives and the Minnesota Organization of Nurse Leaders as well as other civic and local organizations. She co-authored and lead the implementation of a Minnesota Job Skills Partnership Grant to provide curriculum for area high school students in Health Career Exploration and Core Health Care courses to address a labor shortage of health care workers in the region.
Ms. Michaelson's experience as a guest speaker has been in the areas of primary nursing, peer review, breast cancer, health care careers and others.
This unit has been rewritten and is a revised version of the 2000/2001 three separate units titled Role of Executive by Fredrick Wenzel for ACA, Julie Macdonald for PCA, and Dan McLaughlin for HA.
Unit 4 PROBLEM SOLVING
Geoff Kaufman & Vernon Weckwerth
Geoff Kaufmann
Geoff Kaufmann, is Vice President, Wound Division for Augustine Medical in Eden Prairie, Minnesota. In his 20 years in the healthcare field, Geoff has held variety of leadership positions including chief Operating Officer and Vice President for health System Minnesota, senior Associate Director at the University of Minnesota hospital and Clinic and Senior Consultant for Hamilton KSA, Inc.
An active member in the health care industry, Geoff serves on several local and national boards. Geoff has been an adjunct faculty member with ISP since 1979 and serves on the adjunct faculty at the University of St. Thomas Center for Health and Medical Affairs. Geoff¿s academic credentials include a Master¿s of Arts degree from the University of Chicago in Health Policy and Management and a Bachelor¿s of arts degree from St. Olaf College in Northfield, Minnesota.
Vernon E. Weckwerth
Vernon E. Weckwerth, Ph.D., Professor and ISP Director Emeritus has rewritten and expanded the unit originally written Merlin Olson and rewritten by Gregory Hart. He has added a substantial appendix, which is a critical part of the unit.
Additional author credits to: Bright Dornblaser and James A. Hamilton.
Unit 5 FINANCIAL MGT I
Mark Thompson
Mark Thompson is the Regional Administrator for Aurora Health System's Medical Group. Aurora Medical Group is composed of 500 doctors in 70 locations. Formerly, Thompson was the Associate Administrator at Affiliated Medical Centers in Willmar, Minnesota. Mr. Thompson is active in the ISP Association and has served as Secretary Treasurer.
Unit 5 FINANCIAL MANAGEMENT A
Edward Smith
Mr. Smith has seventeen years of health care experience and is ISP alum. He received his MHA from the University of Minnesota in 1993 and holds a BSBA with a major in accounting and finance from the University of Nebraska.
Mr. Smith has been the Vice President and Chief Financial Officer of St. Anthony Regional Hospital in Carroll, Iowa. His seventeen years of hospital experience include positrons in Nebraska, Minnesota, and Iowa. He has been the Vice President and CFO of St. Anthony for nine years, during which time the hospital has expanded services and has had great financial success.
Mr. Smith is an active member of the Healthcare Financial management Association, Iowa Hospital Association, and the Midwest Rural Telemedicine Consortium. He is a board member for the Iowa chapter of the HFMA and is a Certified Managed Care Professional through the HFMA.
This unit is the revised version of the 1992 Richard Oszustowicz Advanced Financial management Unit.
Unit 6 FINANCIAL MANAGEMENT II
David Maki
David Maki is the Chief Administrative of OB-GYN Center PA in Boise Idaho. He had served in that capacity to single and multi-specialty group practices. His experience in group mergers, formation, business development and financial turnarounds has proved invaluable in assisting other physician practices and hospitals in various consulting assignments. Projects have included operational assessments, accounts receivable managements, physician compensation formulas and the development of business plans and pro forma financial statements.
Dave has spent several years as the Chief Administrative Officer for a large multi-specialty clinic in the twin cities and several years in hospital operations as Division Director of Business Development and Ambulatory Care Areas.
He did his undergraduate work at the University of Minnesota, Duluth, where he earned a B.B.A. in Business Administration, a BA in Psychology. Dave finished his graduate work with a MBA in Management and MPH in Health Policy and Organization from the University of Alabama at Birmingham.
Unit 6 FINANCIAL MANAGEMENT B
Barry Halm
Barry Halm has lived and experienced life as a hospital consultant, corporate systems executive, hospital administrator, regional planning agency director and university faculty member. As a System's chief executive officer he led the strategic development of the Benedictine Health System (BHS) and over seen the acquisition of twenty-one new member facilities in a five year period. BHS is a 63 facility organization composed of hospitals, nursing homes, assisted living facilities and senior housing complexes. As a consultant he facilitated three hospital consolidations which repositioned those facilities in competitive marketplace.
Mr. Halm is currently serving an Assistant Professor and Program Director for an undergraduate health services administration degree program and teaches health related courses such as healthcare law, healthcare systems and management, organizational development, marketing and planning for health services, and healthcare finance.
Mr. Halm has 30 years of experience in healthcare system operations, multi facility health delivery organizations, and individual hospital environments. He has served as President/CEO of the Benedictine Health System and Chief Executive Officer of two multi hospital organizations - United Health System and Mercy Medical Center and Hospitals. Mr. Halm presently serves as a faculty member at three academic institutions - Minnesota State University - Moorhead, University of Minnesota, and the College of St. Scholastica.
Mr. Halm has made numerous presentations as both faculty and as healthcare consultant addressing facility operations, financial strategies and governance. Mr. Halm is a doctoral candidate at Benedictine University and a Fellow in the American College of Healthcare Executives.
Unit 7 HUMAN RESOURCES
Randall Kelley
Randall Kelley As of August 2006 Randy will be taking over as CEO of Inova Loudoun Hospital Center in Leesburg, VA. He recently resigned from his role as President and CEO of Gateway Health System in Clarksville, Tennessee. Gateway is the sole provider of health services in this booming middle Tennessee community of 100,000. Gateway's services include its 200 bed community hospital, a home care company licensed in 7 counties with more than 75,000 annual visits, a hospice, outpatient clinics, residency programs in family practice and emergency medicine and much more. Gateway Health System has been designated as one of the Top 100 most wired hospitals in the country for the past 3 years.
Prior to his arrival at Gateway, Randy was president of Flower Hospital in Sylvania, Ohio. Flower's services include a 279-bed hospital, a 215-bed long-term center, a 100 unit senior living center, a 48 bed Alzheimer's care facility and more. He joined Flower as a vice president for human resources in 1990 and was promoted to chief operating officer in 1993. He was also a lead executive in charge of the merger of Flower Hospital into ProMedica Health System in 1996. ProMedica is northwest Ohio¿s leading integrated delivery system with 8 owned and 2 managed hospitals totaling more than 2400 beds.
Randy began his career in HR at Henry Ford Hospital in Detroit where he served as an intern and then in a variety of middle management positions in human resources. He has also held HR director positions in other Michigan and Wisconsin hospitals.
Randy earned a bachelor's degree from the University of Michigan and a master's degree from the University of Minnesota School of Public Health in healthcare administration (MHA ISP 1992). He is awaiting word on the acceptance of his fellowship project with the American College of Healthcare Executives. In addition to his faculty duties, he has also served as a preceptor in ISP where he cajoled, harassed and supported his 4 preceptees into successfully completing ISP and the degree tracks.
Randy is married to Kathy and they have one daughter, Allison. The family's two cats are still alive at last report.
Unit 8 CLINICIANS
Jack Carroll
Jack Carroll was President and Chief Executive Officer of Sheltering Arms Physical Rehabilitation Hospitals and Clinics, a system of hospitals, outpatient therapy sites, and physician offices located throughout metropolitan Richmond and the surrounding counties. He received his undergraduate degree from the Ohio State University in Columbus, Ohio; clinical Master's and Doctoral Degrees from the University of Cincinnati; and a Master's degree in Hospital Administration from the University of Minnesota. He has served in a variety of clinical and administrative positions in Grand Forks, North Dakota, which have spanned his twenty-five year career.
Prior positions include Chief Executive Officer for the Medical Center Rehabilitation Hospital; COO for the Rehab as a part of United Hospital; and Administrative Director for Altru Health System (a 3200 FTE integrated delivery network). Jack has service as the Vice-Chairman of the Medical Advisory Board for the North Dakota Workers Compensation Board and Chairman of the Grand Forks Chamber of Commerce. He is a member of the American College of Healthcare Executives; the Medical Group Management Association; the Editorial Board of the Journal of Rehab Management; the Chairman of the Board of Directors of the Central Virginia Health Care Network, and is the Past President of the Ashland-Hanover Virginia Chamber of Commerce.
Jack is a frequent speaker on a broad range of managerial topics at national and international conferences and is an adjunct professor within the Health Administration graduate program at Virginia Commonwealth University. Publications of interest for this unit, include Physicians as Administrative Leaders, Journal of Rehab Management, Vol. 14, No. 7, October, 2001, pp. 36-37, and Straight Talk Are You a Victim or An Architect, Journal of Rehab Management, Vol. 13, No. 2, Feb.- Mar., 2000, pp. 20-22.
Effective August 4, 2006. I have been asked to assume the CEO position at Magee Rehab, a part of the Jefferson Health System, in Philadelphia, Pennsylvania. When I have contact information, I'll forward it to you.
Unit 8 PATIENT CARE & SUPPORT SERVICES
Michael Shirk
Michael Shirk received his B.A. degree from Lake Forest College in Lake Forest, Illinois, and has a Masters in Business Administration and a Masters in Industrial Relations from Layola University in Chicago. Mr. Shirk has also earned an Advanced Certificate in hospital administration from the University of Minnesota.
Mr. Shirk first came to Boone Hospital Center in March 1983 as Vice President of Ancillary Services. In September 1992, he became the President of Boone Hospital Center, Columbia, Missouri. Prior to being employed at Boone, he was with United Health Services, Inc., Binghamton, New York, from May 1979 to March 1983. He was an executive at Rush-Presbyterian St. Luke's Medical Center in Chicago from 1969 - 1979.
Mr. Shirk is responsible for all hospital operations, physician recruitment, marketing and planning, while maintaining the mission, vision and values of the hospital and BJC Health System.
Mr. Shirk has held various management positions at Boone and other healthcare institutions in the areas of nursing, financial services, clinical and support services, maintenance, engineering, nuclear medicine, pediatrics, pathology, radiology and laboratory. In addition, he has served as a lecturer, assistant professor and faculty member in the area of healthcare at several out-of-state higher learning institutions.
Mr. Shirk served as Chairman of the Board for the Columbia Chamber Commerce. He is also on the Boards of Leadership Columbia and the Healthcare Task Force Memorial Day Festivities, and the US Bank of Boone County.
Unit 9 PRODUCTIVITY & EFFICIENCY
Doug Cropper
Doug Cropper is an Administrator of Inova (833 bed) Fairfax Hospital, Inova Fairfax Hospital for Women and Children, and Inova Heart and Vascular Institute. Doug is also Executive Vice President of Inova Health System, Northern Virginia's leading provider of health care services. Doug is responsible for all daily operations at Inova's flagship hospital, overseeing a staff of more than 7,000 employees and 2,200 physicians. Fairfax Hospital has received many national awards including being awarded one of the Top 100 Hospitals for 7 of the last 10 years.
Doug has more than 20 years of health care experience, starting out as a surgical orderly at St. Mark's Hospital in Salt Lake City, Utah. Prior to Inova, Doug was Administrator of St. John's and St. Joseph's Hospitals and a Vice President of HealthEast Company in St. Paul, Minnesota.
Doug graduated Magna Cum Laude with a B.A. in History from the University of Utah (1984) and received a Masters in Healthcare Administration (MHA) from the University of Minnesota (1988). Upon graduation from the University of Minnesota he received the James A. Hamilton Achievement Award for Greatest Promise Achievement. Doug has continued to be involved with the University of Minnesota since graduation, serving on the Alumni Institute Planning Board, MHA/MPA Program Admissions Committee, and as a guest lecturer in the MHA and MHA (ISP) Programs.
Unit 10 INFORMATION SYSTEMS
William Showalter
William Showalter is Vice President, Chief Information Officer of Fairview's Information Services. Fairview Information Services mission is to provide access to data in a secure, reliable and timely manner; to offer excellent service by exceeding customers¿ technology and service needs and to enhance the outcomes of patient care, research and community service. Fairview Information Services accomplishes this by employing approximately 430 employees to support approximately 15,000 networked devices at 75 different locations and 800 defined applications.
Will, as he likes to be called, joined Fairview in May 2004. He has over twenty years of experience in a variety of health care settings that include information technology (IT) management for payors, blood banks, clinics and hospitals.
Unit 11 GOVERNANCE
William F. Henry
Bill Henry is president of ForeSight Strategy Associates, a consulting firm specializing in non-profit board development, especially in health care organizations. ForeSight's work with boards includes board education, board self-assessments, strategic planning, enhancing CEO-board working relationships, and collaboration across organizations. ForeSight also specializes in developing strategies related to the management of chronic health conditions, community-based health systems, especially in rural communities, and integrative medicine.
Prior to founding ForeSight, Mr. Henry served as chief operating officer of the International Diabetes Center in Minneapolis. He has served on the boards of Gillette Children's Hospital and Minneapolis Children's Medical Center and on the boards of several other nonprofit education, health and human services organizations. He also served two terms as chair of the Metro Hospital Trustee Council.
He earned his MA in organizational psychology from the University of Minnesota and studied for the PhD in hospital and health care administration in the University's School of Public Health.
ISP Course II Faculty
Unit 1 ETHICS
Michael Resnick
Michael D. Resnick, Ph.D., is a sociologist and Professor of Pediatrics in the School of Medicine and Professor of Public Health at the University of Minnesota. He is Director of Healthy Youth Development Prevention Research Center which conducts research, and provides post-graduate education, training and dissemination of best-practices information on effective approaches to teenage pregnancy prevention.
Resnick is interested in the translation of research into programs, policies and practices that promote the well being of young people. He teaches in the areas of health care policy, teenage pregnancy prevention, and critical reading of scientific literature, and has earned four awards for outstanding teaching and adolescent health research. He is a reviewer for over two dozen public health, social science and medical journals. He works with legislators, professional and advocacy groups, and the media, to promote a positive agenda for adolescent health, and an understanding of how families, schools and communities can strengthen resilience and well-being of young people.
Unit 2 MANAGING IN CHANGE
Mary Jane Madden
Mary Jane Madden, Ph.D., is an Assistant Professor in the School of Public Health at the University of Minnesota and Director of the Program in Patient Care administration. She was a Fulbright Visiting Professor at Hacettepe University in Ankara, Turkey 2002 - 2003. She teaches courses in organizational behavior and managing in change.
Mary Jane was Principal Investigator on a W. K. Kellogg grant to ISP for the development of a program in Community Health Intersection (CHI). Mary Jane is the author of a book on models for patient care delivery and publications on communication work redesign, leadership and learning organizations.
Ms. Madden has worked extensively in healthcare and corporate settings and has consulted with a range of business and hospitals.
Mary Jane is a graduate of the College of St. Catherine in St. Paul, Minnesota, Case Western Reserve in Cleveland and holds a Ph.D. in Communications from the University of Minnesota.
Unit 3 STRATEGIC PLANNING
Richard Slack
Richard Slack, Vice President, Strategy & Business Development, St. Joseph's Hospital and Medical Center, Phoenix, Arizona, has over 25 years of experience directing all aspects of strategic planning, business development and marketing for major healthcare organizations.
He has directed the development of health service organizations as a senior executive as well as consultant and manager for a large consulting practice. His experience includes business development and marketing strategy for physician groups, academic medical centers, rural hospitals, for-profit and not-for-profit hospitals.
Rich currently serves as the Vice President Strategy and Business Develoment for St. Joseph's Hospital and Medical Center, the largest private teaching hospital in Arizona, and a member of Catholic Healthcare West. Prior to his position at St. Joe's, Rich was with the Allina Health System in Minneapolis.
A frequent speaker and presenter on a range of health and health-related topics, he is professionally active and affiliated as a faculty member with graduate programs in Health Sciences Administration at the University of Minnesota and the University of Missouri-Columbia.
Rich holds undergraduate and graduate degrees from the University of Nebraska and a Master's Degree with an emphasis in operations and marketing from the University of Missouri-Columbia, graduating with distinction.
Unit 4
MARKETING FOR HEALTHCARE ORGANIZATIONS
Geoff Kaufmann
Geoff Kaufmann, is Vice President of Corporate Development for the Center for Diagnostic Imaging, a national provider of outpatient radiology services headquartered in St. Louis Park, Minnesota. In his 26 years in the healthcare field, Geoff has held variety of leadership positions including Chief Operating Officer and Vice President for Health System Minnesota, Senior Associate Director at the University of Minnesota Hospital and Clinic and Senior Consultant for Hamilton KSA, Inc.
An active member in the health care industry, Geoff serves on several local and national boards. Geoff has been an adjunct faculty member with ISP since 1979 and serves on the adjunct faculty at the University of St. Thomas Center for Health and Medical Affairs. Geoff's academic credentials include a Master's of Arts degree from the University of Chicago in Health Policy and Management and a Bachelor's of Arts degree from St. Olaf College in Northfield, Minnesota.
Unit 5 FINANCIAL STRATEGIES
Tom Schmitt
Thomas A. Schmitt, MHA
currently serves as the Executive Lead of Business Support Services and Development for the HealthEast Care System's Woodwinds Health Campus in Woodbury Minnesota. In addition to several Woodwinds hospital operations responsibilities, Tom has responsibility for all new business and program development.
Prior to joining HealthEast Woodwinds Health Campus, Tom served in various corporate finance capacities including the Vice President of Revenue Management for the Fairview Health System.
Tom has over 20 years of healthcare experience and it a graduate of the ISP and University of Minnesota MHA program in 2006.
Unit 6 CAPITAL FINANCE
Tom Heckler
Thomas Heckler, has been CEO of OHSU Medical Group, the 500- provider faculty practice group serving the Oregon Health Sciences University Schools of Medicine and Nursing, since 1993. In this role, Mr. Heckler is responsible for overseeing clinical faculty efforts in managed care contracting, billing and collections, capitation and managed care reporting, as well as supporting system-wide initiatives in primary care development and the co-development of a Medicaid-only HMO in partnership with community-based providers.
Prior to this new position, Mr. Heckler was a Principal with Hamilton/KSA for 16 years. While with Hamilton, Mr. Heckler directed consultation efforts in all parts of the country for clients ranging form small rural hospitals and nursing homes to large metropolitan medical centers, multi-hospital systems and university teaching hospital systems and university teaching hospitals.
Heckler received his undergraduate degree in Mathematics and Economics from St. Olaf College (Minnesota). In 1975, he received his MBA in Finance and Management from Stanford University. In addition to being a faculty member for several ISP programs, Mr. Heckler has taught in Minnesota's Programs in Hospital and Health Care Administration, and serves as an instructor for a resident symposium in managed care at OHSU.
Mr. Heckler is a frequent speaker at board retreats and seminars, and at regional and national healthcare conferences. He has published articles on a wide variety of topics in journals such as Hospitals, Trustee, Hospital Progress, Healthcare Executive and Topics in Healthcare Financing.
Unit 7 MANAGING CARE
Jim Chase and Mark Tierney
Jim Chase
James Chase received his Master's degree in Hospital Administration from the University of Minnesota in 1983. He has worked in managed care operations and clinic management with Fairview Community Hospitals, United Health Care, and Health Risk Management.
Jim is currently Director of Health Care Purchasing for the State of Minnesota Department of Human Services where he is responsible for the managed care services offered under the state Medical Assistance, GAMC, and Minnesota Care Programs.
Mark W. Tierney is Chairman and Chief Executive Officer of Network Management Services. Under Mr. Tierney's direction, NMS, has grown into one of the industry leaders in the outsourcing of health plan management and administration.
Prior to funding NMS, Mr. Tierney founded HEALTHMARC, and served as its President and CEO for eight years. HEALTHMARC, today a subsidiary of United HealthCare Corporation, provides full-service patient advocacy and utilization review services for self-funded employers nationwide and has an annualized revenue base of approximately $30 million. He also served as Senior Vice President of Medical Services for Medica (now Allina), the Twin Cities largest HMO with both CIGNA Health Plans and Kaiser of southern California.
Mr. Tierney holds a Master's degree in Hospital and Health Care Administration from the University of Minnesota.
Unit 8 LEGAL ISSUES
David Feinwachs
David Feinwachs, received his M.H.A. from the University of Minnesota in 1978 and a second Master's degree in Medical Sociology in 1980. He was admitted to the Minnesota Bar in 1980 and the U.S. Supreme Court in 1983. He also has a Ph.D. in Health Care Management, is a licensed nursing home administrator and Assistant Professor in Health Law at the University of Minnesota and St. Thomas College.
Unit 9 PHYSICIANS AND THE HEALTHCARE EXECUTIVE
Gary Schroeder
Gary Schroeder, MHA has held various administrative positions in ambulatory and acute care settings. He completed a Master's degree in Health Care Administration at the University of Minnesota in 1993 where he received the Sabra M. Hamilton award for the best research thesis. He also holds a Bachelor's degree in Pharmacy from the University of Nebraska.
ISP Course III Faculty
ORGANIZING
Amer Kaissi
Amer Kaissi is an Assistant Professor of Health Care Administration at Trinity University, San Antonio, Texas. He teaches "Institutional Health Care Management" and "Health Care Strategic Planning & Marketing" in both the on-campus and executive programs. He earned his Ph.D. degree in Health Services Research, Policy & Administration from the University of Minnesota and his Master of Public Health degree from the American University of Beirut in his native Lebanon.
He lived in Beirut while he was pursuing his undergraduate and graduate studies. In 1999, he moved to the U.S., more specifically to Minneapolis, Minnesota where he pursued his doctoral degree. In 2003, he moved to San Antonio, Texas where he joined Trinity University as a faculty member.
His research interests are patient safety and medication errors, medical group practices, organizational culture and structure, application of organizational theories to health care, and uncertainty and strategic planning in health care settings. Amer is a Fellow of the Juran Center for Leadership on Quality and a member of the Academy of Management, AcademyHealth, and Delta Omega Pi Honorary Public Health Society. He has several publications in the Journal of Health Care Management, Health Care Management Review, the Health Care Manager, Journal of Health Administration Education, Journal of the American Board of Family Practice, Journal of Ambulatory Care Management, Nursing Economics, Minnesota Physician and Minnesota Medicine and has presented extensively in professional conferences.
Before joining Trinity University, he worked as research assistant in the Division of Health Services Research & Policy and the Department of Healthcare Management at the University of Minnesota. He taught at ISP for three years while pursuing his Ph.D.. Prior to that, he worked in "Quality Measurement & Analysis" at Allina Hospitals & Clinics in Roseville, Minnesota. He also completed his administrative residency at the American University of Beirut Medical Center.
He currently lives with his wife Wafaa and little girl Maria in San Antonio, Texas.
SOCIAL POLICY
Tess Settergren
Tess Settergren is the Director of Clinical Informatics
at St Mary's Duluth Clinic
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SOCIAL POLICY
Jeannette Ziengenfuss
Jeanette Ziengenfuss is a Ph.D. Student at the University of Minnesota
FINANCING
James Rice
James Rice, Ph.D., FACHE, is Vice Chairman of The Governance Institute (www.governanceinstitue.com) and also a Senior Advisor to Clark Healthcare Consulting, a leading provider of incentive compensation information and arrangements for hospital systems and medical groups. Dr. Rice focuses his consulting work on strategic governance, business planning and visioning charrettes for health sector and not-for-profit organizations; strategic capital financial planning; mergers and acquisitions; and enterprise risk management analyses for physician-hospital joint ventures. He is a former senior officer in the Minneapolis-based $2.2 billion integrated health system, Allina. He brings his expertise to Governance Institute members through governance presentations, writing, board retreat facilitation, board restructuring, and advisory services. His facilitation and advisory experience is focused on strategic planning for enhanced governance by boards and their committees, strengthening board¿CEO relations, refining board¿physician relations, managing philanthropy trends and best practices, leading governance model and infrastructure redesign, and harnessing the Internet for enhanced board work.
Dr. Rice draws upon extensive experience in integrated system development, managed care, and HMOs. His experience also includes important work as a teacher, author, speaker, and consultant to physician groups, boards of directors, and ministries of health in over 30 countries. He is active internationally in leadership development with the Cambridge International Health Leadership Program in England. (www.cambridgeihlp.org)
Dr. Rice has masters and doctoral degrees in management and health policy from the highly regarded graduate program of the University of Minnesota. He has received the University of Minnesota School of Public Health Distinguished Alumni Leadership Award; a National Institute of Health Doctoral Fellowship; the American Hospital Association¿s Corning Award for excellence in hospital planning as co-founder of the AHA Society for Hospital Planning and Marketing; and a Bush Fellowship to study international economics at the National University of Singapore with Stanford University.
He holds faculty positions in strategic management at Cambridge University, Cambridge, England, and the University of Minnesota, School of Public Health, and has lectured at The Thunderbird International School of Management in Arizona and Harvard University.
Human Resources
Mary Jo Graham
Mary Jo Graham is a nurse and licensed nursing home administrator with a MS in Nursing from the University of Maryland and a MS in Health Services Research & Policy from the School of Public Health at the University of Minnesota. She is a healthcare consultant specializing in long term care operations and Critical Access Hospitals and campuses.
Ms. Graham's clinical and administrative experience spans nearly thirty years of health care operations, from acute academic medical centers to post-acute and long term care settings. She has consulted throughout the United States.
Last modified on Wednesday May 23, 2007