Susan Jepson, MPH, BSN
Vice President, Upstream Health Innovations
You can’t build a mobile app for underserved populations when they cannot afford data plans to leverage the app. You cannot require patients to use cell minutes they do not have to communicate with the health system. So, what are the building blocks of venture models and innovation models that target this population? Susan Jepson, an innovator who co-founded Upstream Health Innovations at the Hennepin Healthcare System, leverages human centered design to answer these questions. She is also the interim CEO of Hitch Health, a company developed with HHS patients that proactively and automatically offers clinic appointment rides through software that filters for eligibility and is SMS text based. No use of cell phone minutes and no mobile app needed.
HPM Seminar Series is sponsored by the Division of Health Policy & Management, School of Public Health. All are invited to attend.