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Desirable Faculty Advisor Traits
Strategies for Giving Effective Feedback A. Manage Your Attitude Stay calm: Unless a delay will result in disaster, never give anyone feedback when you’re angry or upset. Be clear about your goals: Know what you want to accomplish by having this discussion. Sacrifice smaller points in the interest of larger objectives. Express appreciation: Sincerely telling someone what you appreciate can make constructive feedback easier to accept. Don't criticize or argue: You want problem-solving, not conflict. If you start to criticize or argue, STOP! B. Empathize Imagine their point of view: Try to put yourself in the other person’s shoes. Anticipate their reaction to your comments. Ask questions to understand their situation: If you aren't sure of their point of view, then ask questions and listen. When someone gives you feedback, be sure that you understand their viewpoint before you automatically launch into your counter-arguments. C. Neutralize Talk about facts and observations, not assumptions: To reduce defensiveness, use neutral language. Focus on facts and observations. Avoid accusations and blaming. Talk about the problem, not the person: If you are upset with someone, don't talk about their negative personality traits. Focus on the issue. Share observations with "I-statements". Minimize the word "you": An "I-statement" expresses what you have observed or felt, NOT what the other person is doing wrong. "You" sounds accusatory, not neutral. Try saying “I have observed . .” or “I have noticed . .” or “I have felt . .”. D. Educate Discuss the effects of the problem:Explain why you are concerned about the situation – that is, the effect on you, your co-workers, your work, the company, etc. People often do not realize the impact of their behavior on others, even when it seems obvious. Use reversals or analogies to shift their point of view: Encourage the other person to see things differently by reversing the situation – that is, putting them in your shoes – or using an analogy to give them a different frame of reference. Describe your feelings with "I-statements": To communicate their effect on you, try saying “I feel“ or “My problem is”, NOT “You always“ or “You should”. E. Cooperate Look for common goals:Identify shared interests, needs, or concerns as you try to solve the problem. Engage in give and take. Expand the options: Be willing to make concessions and compromises. You may also be part of the problem! Propose strategies and solutions that neither party may have previously considered. End with action steps: Agree on what will be different in the future – both what they will do and what you will do. Unless you end with action steps, nothing is likely to change. (All material on yourofficecoach.com is copyrighted to Marie G. McIntyre. All rights reserved.) International Field Experiences When both the student evaluation and the preceptor evaluation are complete you will receive an email to: 1) Review the evaluations at: http://www.ahc.umn.edu/sphfieldexp/ 2) Submit the field experience grade for this student at: http://onestop.umn.edu/onestop/faculty/Grades.html |
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