What is your current role in health care?
“I am currently a partner at The Chartis Group. The work that I do, actually privileged to do, is work with clients who are grappling with some of the industry’s toughest challenges. We help clients with everything from strategic planning and partnerships to core performance, technology, communications, accreditation, and patient consumer access. We have a very broad set of capabilities which makes it a really exciting time to be working there. We have really bright and good people, all who are dedicated to our mission.”
What stands out as a favorite memory during your time as an MHA student?
“There are so many fond memories. Generally, working in teams stands out as a favorite memory during my time as an MHA student. For example, the problem-solving teams that I worked on, as well as the study groups for statistics and healthcare finance, are teams I remember having fun with while we were learning. Some of my fondest memories happened between classes – grabbing lunch at Seven Corners or watch West Wing together.
It was just a joy to be learning alongside classmates who are now and forever friends, and from the program faculty. Really, the daily interactions are those that I think I remember most fondly. Our professors really created the culture and shared the content that helped us develop and grow into the leaders and professionals we are today.”
How has the MHA Program helped prepare you for your career?
“It’s interesting because I don’t even think that at the time we realized what we were being prepared for. We learned the technical skills necessary to be successful, but I think more importantly we learned how to be analytical and critical thinkers. That was something underlying all of the different coursework, and the approach to problem solving I learned through my MHA coursework is still my default approach to thinking through multifaceted complex problems.”
What challenges and opportunities will healthcare leaders encounter in the next 5-15 years? What skills will leaders need to be successful in light of these challenges and opportunities?
“Something that we still have to get under control is cost containment and driving quality. I think that those are both real challenges and real opportunities for the industry and for the leaders within the industry. Leaders are going to have to figure out how to best leverage technologies and automation in a way that meets the needs and expectations of consumers, our patients; and really, how to do this in an efficient way that provides a valuable experience for the caregivers to healthcare as a people business. I think the challenge with that is finding the Holy Grail with the optimal delivery and the best outcomes for our patients.
Leaders will need to be very well rounded – data driven skill sets oriented around people. I really think that the skill set needs to be balanced. We can’t solve the industry’s problems of today with technology alone and, as I said, healthcare is, at its core, a people business.”
If you could give one piece of advice to a current student, what would it be?
“Be an agent of good change and to determine what your north star will be as a leader, and let that guide you. Change is sort of cliche right now, as change is the only reliable thing in this industry, but the pace is not steady, in fact it feels as though it is increasingly accelerating. Lead the good change and do so in line with your values and in ways that will advance the industry.”
How and why do you give back to the MHA program as an alum?
“We had eighteen in the class of 2003, so we are a small but mighty group of individuals. Despite the numbers being smaller than other classes, we are making notable impacts across the industry, across the country, in both big and small organizations.“